Refund policy

TorqMoto Return & Refund Policy

Last Updated: July 24, 2026

Because every item on TorqMoto is custom-printed and made-on-demand through our fulfillment partner, Printful, we do not carry inventory or stock pre-made goods. Due to the custom nature of our production process, we do not accept returns or exchanges for buyer's remorse, incorrect sizing, or a change of mind.

Please review our policy guidelines below regarding issues, damages, and exceptions.

1. Damaged, Defective, or Misprinted Items

We hold our products to high quality standards. If your order arrives damaged, structurally defective, or with a manufacturing error (such as a misprint or incorrect item received), we will gladly make it right.

  • Reporting Window: You must notify us within 30 days of receiving your product.

  • Required Documentation: Please send us an email through our store contact channels including your order number and clear, well-lit photos showing the defect or error.

  • Resolution: Once verified, we will coordinate with Printful to rush a free replacement or issue a refund for the affected item.

2. Incorrect Address or Delivery Issues

  • Incorrect Shipping Address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to the Printful facility. You will be liable for reshipment costs once we have confirmed an updated, valid address with you.

  • Unclaimed Packages: Shipments that go unclaimed or are refused upon delivery are returned to Printful. Reshipment costs for unclaimed packages will be the responsibility of the customer.

  • Lost in Transit: If tracking indicates your package was lost by the carrier, please reach out to us within 30 days of the estimated delivery date so we can investigate and arrange a replacement.

3. Exchanges

Because Printful manufactures each item fresh per order, we cannot process standard product exchanges (e.g., swapping a t-shirt for a different size or color). Please double-check our sizing charts before placing your order to ensure the correct fit. In the rare event that a sizing error is due to a mislabeled item on our end, we will replace it free of charge.